Privacy policy


Privacy Policy

Company Duplico d.o.o.

Effective from 1 May 2018

This Online Privacy Statement ("Privacy Policy") explains how we use the personal data provided on our websites, mobile sites, mobile applications, and other digital services and products controlled by Duplico d.o.o., Svetonedeljska cesta 18, 10436 Rakov Potok, Kalinovica, Croatia, which are related to this Privacy Policy (collectively:  "website of Duplico d.o.o."). Duplico d.o.o. has the function of a personal data processing manager in accordance with the competent law.

This Privacy Statement does not apply to Duplico d.o.o. websites that are not linked to this Privacy Policy or to third-party websites.

Types of information we collect online

This section describes the types of personal data we may collect while you use Duplico d.o.o. websites and includes both the information you provide and the information we collect automatically when you use Duplico d.o.o. websites.

For the purposes of this Privacy Statement, "personal data" is information that identifies you or that can be reasonably used to identify you. Examples of personal information include name, address, phone number, and email address.

What information do we collect?

You do not need to register for a service or program to receive a large part of the information available through Duplico d.o.o.'s website. However, some of our content is only available to registered or identified users and you will need to create a profile or provide specific information about yourself so that we can provide you with the service.

Duplico d.o.o. collects personal information that you provide on the websites of Duplico d.o.o., for example, when you buy a product, to obtain marketing products and information, to contact the customer service of Duplico d.o.o. or to respond to Duplico d.o.o. questionnaires or surveys.

These may include:

  • Contact information such as your name, address, city, phone number, or email address
  • Registration information such as your username and password
  • Information on employment, education, and other supporting information when you inquire about employment in the company Duplico d.o.o.
  • Content that you may provide (for example, when filling out our Online Contact Form or when sending other information such as company name, address, Company PIN, and contact information (their e-mail address, phone number).
  • When you register for solar plants installation you may also provide: PIN, proof of real estate ownership, construction or use permit
  • Any other information necessary to send an inquiry

Personal data you share during other interactions with Duplico d.o.o.

You can contact Duplico d.o.o. to ask questions, discuss your doubts or report problems with our products. If you communicate with Duplico d.o.o. or request information from Duplico d.o.o., you may need to provide your contact information as well as any personal information that is relevant to your request.

What information can be collected automatically?

When you use the Duplico d.o.o. website, we may also automatically collect certain usage and device information, as described below.

IP address

When you visit Duplico d.o.o.'s website, we may record the Internet Protocol ("IP") address of your computer or other electronic devices. The IP address identifies the electronic device you use to access the site, which allows us to communicate with your computer while you browse Duplico d.o.o. websites and customize the content to your needs.

Cookies and other tracking technologies

We also collect information about your use of Duplico d.o.o. websites through tracking technologies such as cookies and web beacons.

A "cookie" is a unique numeric code that is transmitted to your computer to track your interests and preferences and to be recognized as a returning visitor. A "web beacon" is a transparent graphic image placed on a website, email, or ad that allows tracking things such as user activity and page traffic.

These technologies help remember your preferences and allow us to provide you with content and features that are likely to interest you the most based on click data analysis that shows your previous activities on Duplico d.o.o.'s website.

Temporary and permanent cookies

Temporary cookies are those by which temporary data is collected and removed from the user's device by closing the browser. Whereas, persistent cookies remain on your computer after you close your browser. They can stay on the computer for a few days to several years.

How long does a cookie last?

The necessary cookies that you accept on the Website of Duplico d.o.o., are set for one month.

Duplico d.o.o. also uses cookies that store information about the selected language, so that your next visit to the website is in that language. These cookies last for one year.

How do I turn off cookies?

By disabling cookies, you exclude the possibility of storing them on your devices. You can turn off cookies on the browser you are using (Chrome, Mozilla Firefox, Internet Explorer, Opera, and Safari). Turning off cookies will affect your experience on the website.

Advertising and analytics of website visits

In advertising, we use Google Display Advertising (i.e. its Services Retargeting with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your previous visits to Duplico d.o.o. websites and (2) better understand the impressions made by our ads and the use of advertising services. For Google Analytics Demographics and Interest Reporting, we may use data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics to understand and improve our marketing campaigns and page content.

First and third-party cookies

Part of our online advertising takes place through Google Display Advertising. As part of this program, we use Google Analytics features such as Retargeting. In connection with this feature and other features offered by advertising networks, we and advertising network operators, including Google, may use third-party cookies (such as the DoubleClick cookie), and in some cases, first-party cookies (such as the Google Analytics cookie), to inform, optimize and offer advertisements across the Internet based on user’s previous visits to Duplico d.o.o. sites. When you visit the website of Duplico d.o.o., we may also show you advertisements from our subsidiaries.

How to prevent Google Ads and Google Analytics from using your data?

You can turn off Google Ads by going to the page. If you do not want Google Analytics to use your data, you can install an add-on in your browser that turns off Google Analytics. You can download the add-on on the Google Analytics opt-out page.

This site of Duplico d.o.o. is not designed to respond to non-tracking signals it receives from the browser.

You can find out more about cookies and other tracking technologies, including how to disable them, by visiting the page. Please note that some cookies are essential for the functioning of our site and deleting or disabling them will reduce the functionality of the site.

Mobile Device Tracking

Some Duplico d.o.o. websites are also available as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use Duplico d.o.o.'s websites, in addition to previously written information, we may collect the following information specific to the mobile device: device identification number or advertisement, device type, type of hardware, media access address ("MAC"), the international identity of mobile equipment ("IMEI"), version of your mobile operating system, a platform that you use to access Duplico d.o.o.'s website or for its download (e.g. Apple, Google, Amazon, Windows), location information and usage information for your device and your use of Duplico d.o.o.

Information collected from other sources

We may combine information about you so that the information recorded when visiting one site of Duplico d.o.o. with information recorded when visiting other websites of Duplico d.o.o. We may also combine information about you collected on Duplico d.o.o. with information we have collected offline as well as information we have received from third parties.

How do we use your information?

We use your personal data to provide you with the products and services you request, to communicate with you, to improve your experience on Duplico d.o.o.'s website, to generally improve our products and services, and for other business purposes. These uses may also include recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of personal data. The personal data we collect about you may be stored for five years from our last interaction with you, after which the data will be archived only for as long as reasonably necessary for the purposes set out above, in accordance with the applicable laws.

Providing the products and services you request

If you choose to purchase our product or receive our service, we use the personal data you provide through Duplico d.o.o. websites to manage your orders and invoices, process payments, answer your questions, provide you with requested services, and offer an optimal user experience.


You may also receive marketing information from Duplico d.o.o. and its affiliates, such as offers about products or services related to Duplico d.o.o., invitations to participate in surveys about our products, or notifications of special promotions. In such cases, we will use your contact and other personal data to send you marketing information.

User-friendly experiences

The personal data you provide may be used to create offers, information, or services tailored to the user, or designed according to your interests and preferences. We may also use the IP address and the data we automatically receive using cookies or similar tracking technologies to make Duplico d.o.o. websites easier to use and navigate as well as to personalize the content on Duplico d.o.o.'s website by anticipating which information and services you might be interested in.

Business and product improvement

Duplico d.o.o. analyzes the information you provide to establish new facts that can help it better understand the needs of users and to improve, develop and evaluate products, services, materials, and programs. For these purposes, Duplico d.o.o. does not use information that can directly identify you.

Analytics and page improvement

We can use the information you provide and information about your use of Duplico d.o.o.'s websites that we automatically collect to monitor user traffic patterns and preferences in order to improve, analyze and optimize the site.

Legal basis for processing

In accordance with European data protection laws, Duplico d.o.o. must have a legal basis for the processing of your personal data. The legal basis applicable in a particular case will depend on which of the specific purposes described above, Duplico d.o.o. processes your personal data:

In certain cases, Duplico d.o.o. may ask for your consent to collect and process your personal data. If you choose to give your consent, you can withdraw it later by contacting us as described in the "Your Privacy Choices" section. Please note that the withdrawal of consent will not affect the processing that has already been carried out.

In some cases, the processing of your personal data may be necessary if everything is in accordance with the applicable law or regulation, or for the implementation of a contract to which you are subject. You may not be able to opt out of this processing, or your choice to opt-out could affect our ability to perform contractual obligations to which we have committed ourselves to you.

In some other cases, Duplico d.o.o. may process your personal data based on the legitimate interests of Duplico d.o.o. to inform you about our products and services and about scientific research and education opportunities. You have the right to withdraw from any such processing of your personal data. You can do this by contacting us as described in the "Your Privacy Choices" section.

Information we share

We only share your personal information with third parties as described below. We do not sell or lease personal information to third parties for their own marketing purposes.

Third-party advertising and online behavioral advertising

On third-party websites and mobile services, you may receive internet advertisements for Duplico d.o.o. products and services tailored to you, for example, based on the information you provide on Duplico d.o.o.'s website or on the third-party website you visit or based on your browsing, shopping or interest activity. These types of user-friendly online advertisements can come from several sources, for example:

Information that does not identify you, which we have obtained from cookies and other tracking technologies on our website, we can share with our advertising service providers.

Some Duplico d.o.o. websites participate in online behavioral advertising (sometimes referred to as retargeting or interest-based advertising). You can identify these pages by using the "Advertising Choices" link in the footer. Partners in our advertising network may place cookies on our Duplico d.o.o. websites and on other third-party websites and use them to collect information about your activities in order to offer you online advertisements based on your interests. When you receive an online behavioral advertisement from Duplico d.o.o., you will see the "Ad Choices" icon. If you click on this icon or link, it will redirect you to a website where you can control the use of data about your browsing history used to send online behavioral ads, or you can disable such use. If you disable it, you will still be able to see ads on the Internet, including ads from Duplico d.o.o. that are based on other information (e.g. based on the content of the page you are viewing instead of your previous clicks). In some cases, these third-party advertisers may still collect information about your browsing activity, but they will not use this information to offer you advertisements based on your past internet browsing. You can also disable this use by clicking here.

Some internet browsers may transmit non-tracking signals to websites with which the browser communicates. As of the date this Privacy Statement entered into force, no industry standard has yet been established on how to respond to these signals. Therefore, Duplico d.o.o. is not currently responding to these signals. As noted above, advertisers who use your browsing history to offer you online behavioral ads can be disabled by visiting advertising opportunities.

Subsidiaries, resellers, and suppliers

We work with suppliers and subsidiaries. They help us in doing business and in determining who must necessarily have access to your personal data during the provision of services to Duplico d.o.o. We will not authorize these parties to use your personal data for any purpose that is not related to the business of Duplico d.o.o. and its affiliated subsidiaries. We also do not share personal data from countries that require consent unless consent has been obtained prior to sharing with affiliated subsidiaries. We require them to process your personal data in accordance with this Privacy Statement.

Pages of associated brands

We may partner with other companies to provide you with content or services based on affiliated brands. On the page of the associated brands, the logo of the company Duplico d.o.o. and the logo of the partner of the associated brand will be displayed on the screen. You should read the Privacy Policy of each of our affiliated partners as it may differ in some respects from our Privacy Policy. Reading these rules will help you make an informed decision about whether to leave your information on that page.

Product reports

If you contact Duplico d.o.o. regarding your experience of using one of our products, we may use the information you provide when submitting a report to a designated government regulatory authority, as required by law.

Legal rights and obligations

In certain limited circumstances, Duplico d.o.o. will need to disclose your personal data in order to comply with a legal obligation or request, for example, to comply with obligations to report to government regulatory authorities about the safety of our products or in connection with the sale or transfer of one or more of our production lines or departments, which includes services provided through one or more Duplico d.o.o. websites. In such cases, we will take the necessary measures to protect your personal data to the extent possible. We also reserve the right to use personal data for the purpose of questioning and prosecuting users who do not comply with our rules or who behave in an illegal or harmful way toward others or other people's property.

Change in organization

In the event that Duplico d.o.o. decides to reorganize our company or withdraw from it by selling, merging, or acquiring, Duplico d.o.o. may share personal information about you with real or potential customers. We will require all real or potential customers to treat this personal data in a manner consistent with this statement.

Protecting children's privacy

Duplico d.o.o. does not knowingly collect or use personal information directly from children on its website (Duplico group defines "children" as minors under the age of 18). We do not knowingly allow children to order our products to communicate with us or use any of our online services. If you are a parent and have learned that your child has provided us with information, please contact us in one of the ways listed below and we will solve the problem with you.

Your privacy choices

You have the right to obtain and obtain a copy of the personal data we retain about you, and you have the right to ask us to correct inaccurate or incomplete personal data about you. Each data subject shall have the right granted by the European legislator to receive the personal data concerning him or her, which he or she has provided to us in a machine-readable format. You can also request the deletion of your personal data or the restriction of their processing and you have the right to object to the processing of personal data about yourself. To request access to personal data about yourself, highlight what you are concerned about, lodge a complaint or request for correction, or for opting out of certain programs, please contact our Privacy Affairs Office by clicking on the "Contact" link on the Duplico d.o.o. website you use, using Duplico d.o.o. contact information in the Duplico d.o.o. mobile application you are using or sending an e-mail to the address You can also send a letter to the following address:

Duplico d.o.o.
N/r: Privacy
Svetonedeljska cesta 18, 10436 Rakov potok, Kalinovica

The responsibility of the competent data protection authority in Croatia is to ensure that privacy laws are complied with in the country of Croatia. For more information about your privacy rights or if you cannot resolve the issue directly with us and would like to file a complaint, please contact:

In any communication with Duplico d.o.o., be sure to provide your e-mail address, website address, mobile application and/or a specific product of Duplico d.o.o. to which you have provided your personal data (e.g., as well as a detailed explanation of your request.

If you would like to delete, modify or correct your personal data and you are contacting us by e-mail, enter the phrase "Deletion Request" or the phrase "Amendment/Correction Request" in the subject e-mail field. We will respond to any reasonable requests in a timely manner and may need to further verify your identity in order to process certain requests.

Data security

Duplico d.o.o. performs reasonable technical, administrative, and physical controls in order to protect all personal data collected through Duplico d.o.o. However, there is always a dose of risk that an unauthorized third party might intercept the webcasting or that someone will find a way to disrupt our security systems. Please exercise extreme caution when sending personal data online, especially financial-related information. Duplico d.o.o. does not guarantee that unauthorized third parties will not have access to your personal data. Therefore, when sending personal data to the company Duplico d.o.o. you must weigh both the benefits and the risks.

Third-party websites and social media plugins

This Privacy Statement does not apply to Duplico d.o.o. websites that are not linked to this Privacy Statement or to third-party websites to which Duplico d.o.o. websites may link. Duplico d.o.o. pages may use social plug-ins (e.g., the "Like" button on Facebook, the "Share on Twitter" button) to allow you to easily share information with others. When you visit Duplico d.o.o.'s website, the operator of social plug-ins on your computer or other electronic devices may set a cookie that allows that operator to identify individuals who have previously visited our site. If you are logged in to a social network (e.g., Facebook, Twitter) while browsing our Duplico d.o.o. site, the social plug-in allows that social network to receive information about the fact that you have visited our Duplico d.o.o. website. The social plugin also allows the social network to share information about your activities on our Duplico d.o.o. website with other users of the social network. These sharing settings are managed by the social network, and their Privacy Policy is responsible for them.

Changes to our Privacy Policy

We will only use personal information as described in this applicable Privacy Policy when the information has been collected from you or approved by you. However, we reserve the right to change the terms of this Privacy Policy at any time, which also depends on any applicable approval requirements. Any changes to the Privacy Policy will be posted on this page, along with the new effective date. Duplico d.o.o. advises you to regularly check for any changes to the Privacy Policy. All personal data collected on the basis of your continued use of Duplico d.o.o. websites will be treated in accordance with the currently published Privacy Policy.

Additional language for online Terms of Use

Privacy and security

Duplico d.o.o., together with its subsidiaries and subsidiaries, respects your privacy, values our relationship, and is committed to safeguarding your privacy. We understand how important privacy is to our clients and visitors of Duplico d.o.o. websites. We use personal information that can personally identify an individual in compliance with our Privacy Policy. By accessing and using the Website of Duplico d.o.o., you agree to be bound by this Privacy Policy.

You understand and agree that when sending your personally identifiable information to the Website of Duplico d.o.o., no absolute guarantee of security can be given even though Duplico d.o.o. implements safeguards to prevent unauthorized access or interception.